Terms of Service

Terms of Service

The Wellness Equation
Last updated: 18 February 2026


1. Introduction

Welcome to The Wellness Equation. These Terms of Service explain the rules for using our website, online courses, coaching programmes, downloads, and any other services we provide.

By accessing or purchasing from this site, you are agreeing to these terms.
If you do not agree, please do not use our website or services.


2. Who we are

The Wellness Equation
Contact email: jo@thewellnessequation.co.uk
Based in the United Kingdom

We provide health and wellbeing coaching, online courses, digital resources, and school wellbeing consultancy.


3. Our services

We offer:

  • Digital courses and downloadable resources

  • Group coaching and online programmes

  • 1:1 coaching

  • School wellbeing workshops and consultancy

Some services are delivered immediately upon purchase, and others are delivered over time.

We reserve the right to update or modify our services at any time.


4. Eligibility

You must be 18 years or older to purchase our services.

Our services are not medical advice and should not be used in place of professional medical guidance. You are responsible for seeking appropriate medical care when needed.


5. Payments

All payments are processed securely through third‑party payment processors such as Stripe or PayPal.

By purchasing, you agree:

  • To provide accurate payment information

  • That all purchases are made voluntarily

  • That you are authorised to use the payment method

Prices may change at any time, but this does not affect purchases already completed.


6. Refund policy

Unless otherwise stated on the specific product page:

  • Digital products, downloads, and online courses are non‑refundable due to instant access being provided.

  • Coaching programmes may have their own refund terms, which will be displayed at the point of purchase.

If a product is faulty or does not match its description, please contact us and we will resolve the issue fairly.


7. Use of our content

All content provided through The Wellness Equation — including videos, PDFs, worksheets, text, branding, and graphics — is owned by The Wellness Equation.

You may not:

  • Share, copy, or distribute our materials

  • Upload them anywhere else

  • Use them commercially

  • Claim them as your own

Your purchase grants you a personal, non‑transferable licence to use the content for your own learning only.


8. Coaching disclaimer

Coaching is a supportive and educational service.
It is not:

  • medical advice

  • counselling or therapy

  • a substitute for professional healthcare

You are responsible for your own decisions, health, and wellbeing.

If you have medical conditions or concerns, please seek advice from a healthcare professional before making changes to your diet, exercise, medication, or lifestyle.


9. School wellbeing consultancy

If we provide services directly to a school, those services are subject to a mutually agreed statement of work or agreement.
These Terms apply to individual users, not organisational contracts.


10. Access to online content

You will receive access to your purchased digital content via our Podia platform.

We aim to ensure continual access but cannot guarantee uninterrupted availability due to factors outside our control (e.g. technology issues, maintenance).

If access is disrupted, we will work with you to resolve the issue as quickly as possible.


11. Behaviour and conduct

You agree not to use our website or services to:

  • send harmful, offensive, or abusive messages

  • interfere with the platform or other users

  • breach copyright or misuse our content

We may restrict access to our services if these rules are violated.


12. Limitation of liability

To the fullest extent allowed by law:

  • The Wellness Equation is not liable for any indirect, incidental, or consequential damages.

  • We are not liable for actions taken based on our content or coaching.

  • Your use of our services is at your own risk.

Nothing in these terms excludes liability where it cannot be excluded by law.


13. Privacy

Your privacy is important to us.
Please see our Privacy Policy (also linked in the site footer) to understand how we collect and use your data.


14. Changes to these Terms

We may update these Terms of Service from time to time.
The most recent version will always be posted on this page.

If changes are significant, we will notify users where appropriate.


15. Contact

If you have any questions about these Terms, please contact:

Joanne Pearson
The Wellness Equation
📧 jo@thewellnessequation.co.uk